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Using Metrics to Increase Customer Satisfaction with Delivery Orders

Over the past two years, the way consumers interact with restaurants has shifted dramatically. Diners who once preferred to sit down in person for a meal are beginning to show a preference for eating meals at home. Those who once would never consider placing a digital order are becoming increasingly reliant on quick online order options.

June 18, 2022June 18, 2022In News
How Ghost Kitchens are Increasing Delivery Driver Demand
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How Ghost Kitchens are Increasing Delivery Driver Demand

Over the past two years, the way consumers interact with restaurants has shifted dramatically. Diners who once preferred to sit down in person for a meal are beginning to show a preference for eating meals at home. Those who once would never consider placing a digital order are becoming increasingly reliant on quick online order options.

May 29, 2022May 29, 2022In News
Tips for Creating a Streamlined Food Delivery Process
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Tips for Creating a Streamlined Food Delivery Process

By 2024, the number of consumers using a food delivery service in the United States is projected to reach 69.9 million. What began as pandemic-driven behavior has turned into a continuing trend—diners enjoy the convenience of ordering food digitally and having their meal arrive at their door.

May 23, 2022May 23, 2022In News
Why are Businesses Afraid of Direct Customer Relationships?
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Why are Businesses Afraid of Direct Customer Relationships?

Today, countless merchants use third-party marketplace platforms to manage their customer data and relationships. These third-party marketplace platforms handle the logistics of end-to-end ordering and often incorporate built-in marketing strategies.

May 16, 2022May 16, 2022In News
QR Codes — The Future of E-Commerce
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QR Codes — The Future of E-Commerce

QR codes have recently taken center stage in the future of eCommerce, but this barcode technology is nothing new. In fact, the Quick Response (QR) code originated in 1994.

May 9, 2022May 9, 2022In News
How to Make the Switch to Direct-to-Consumer
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How to Make the Switch to Direct-to-Consumer

When it comes to picking software for your product delivery services, navigating the different options available can be hard. Many delivery services are hosted through a third-party marketplace app and allow merchants little to no control over what takes place when a customer orders a product.

April 25, 2022April 25, 2022In News
What is Direct-to-Consumer Software?
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What is Direct-to-Consumer Software?

When it comes to picking software for your product delivery services, navigating the different options available can be hard. Many delivery services are hosted through a third-party marketplace app and allow merchants little to no control over what takes place when a customer orders a product.

April 15, 2022April 15, 2022In News
The Pivot to a Digital World Accelerated by COVID
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The Pivot to a Digital World Accelerated by COVID

Most ordering and delivery platforms, such as GrubHub or UberEats, take a large portion of revenue every time a customer places an order. This chunk of change, often referred to as a commission, can quickly eat away at your business’ profits.

April 11, 2022April 11, 2022In News
Why Do Commissions Suck?
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Why Do Commissions Suck?

Most ordering and delivery platforms, such as GrubHub or UberEats, take a large portion of revenue every time a customer places an order. This chunk of change, often referred to as a commission, can quickly eat away at your business’ profits.

April 3, 2022April 3, 2022In News
Why Do Commissions Suck?
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Why Do Commissions Suck?

Live chat has become the leading preferred digital contact method for online customers. In fact, 46% of customers say they prefer live chat compared to just 29% for email and 16% for social media. Despite these staggering numbers, only 9% of companies currently use live chat on their websites. To better serve customers, Ally has officially launched its own live chat feature.

March 27, 2022March 25, 2022In News
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